last update: September 2017
Sintra By Sofia is a registered trademark, licence nº 588048, for services rendered by the company Seagull Potential – Unipessoal, Lda, Id. Nº. 514432047, and is in the National Register of Tourist Animation Agents with the No. 1455/2017. The information in this section is intended to regulate the partnership between Sintra By Sofia and its Guests, that by hiring our tourist entertainment services must be aware and accept these conditions. These general conditions are likely to be complemented by other more detailed or specific, as a result of updating certain standards or specific requirements to be observed for added convenience and security of each event.
The services provided, such as hiking, visits, tours, among others, regarding the event description or the price or the venue, or any other information are only valid for each specific activity (to take place on a certain date). Thus, the description of each event should always be consulted in advance on our website Sintra By Sofia. Any changes to the initially described will always be communicated in the shortest time possible. We always try to have a detailed description of each event, so that all the Guests are properly informed about the characteristics of each activity. Participants in each event proposed by Sintra By Sofia should therefore carefully read the planned program.
To enrol in any activity proposed by Sintra By Sofia, Guests shall proceed to fill in the data requested on our Enquiry Form and, in doing so, you are purchasing a service and agreeing to the General & Specific Conditions of that activity.
After enrolling in, the Guest should settle the amount to be paid for the services which will be provided by Sintra By Sofia. Payment must always be made in advance by bank transfer to IBAN PT 50 0043 0001 0400 1076 0111 1 (Deutsche Bank Portugal). The receipt should be sent immediately to the following e-mail firstname.lastname@example.org. All prices include VAT. Admission fees for monuments are not included, unless specified.
Sintra By Sofia will always try to carry out the planned activities, however, as we all know, sometimes there are situations which we may not be aware off and that force us to change or to cancel an event – We can assure you, we will strive to minimize the inconvenience caused by those situations. Sintra By Sofia reserves the right to cancel the events proposed in situations such as, but not limited to: Minimum safety conditions do not meet criteria, to carry out the event; In adverse weather conditions; Did not met the minimum number of participants required for the event; Sudden illness or a situation in which your Host is prevented from escort you in your event. In the case of not holding the event at the stated date, Sintra By Sofia will reprogram a new date. If the enrolling Guest cannot be present in this new date, the Guest will be given the opportunity to opt for another event, or will be reimbursed in total. If the cancellation is made by our Guest, it can be fully refunded up to 72 hours prior to the event. In events, over 24 hours in duration, cancellations made within 10 working days from the event, will be reimbursed 50% of value. If it’s a No-Show, there will be no refund of the amount paid. However, there may be specific conditions for each event. In any other situation for a late cancellation, please contact us.
Our activities do not have a particularly high risk, however, we assure you that Sintra By Sofia complies with all safety standards regulations for all our activities and events, seeking to reduce the level of risk involved. To help us with this task, it is essential we have the collaboration of all our Guests, so it is expected you to follow all the Rules of Conduct and respect the Safety Rules for the wellbeing of each one of you and the group. Sintra By Sofia will not be held responsible for any inappropriate behaviour that may jeopardize the safety of the group and others.
Sintra By Sofia has contracted the following insurances, which are mandatory by law:
1. A Civil Liability Insurance covering property and personal injury to third parties and Guests, which can be imputed on us, as a direct result of our line of work – Insurance Policy No. 204475869 Allianz Portugal.
2. A Personal Accident Insurance, which protects all participants in our activities with the following coverage: 20,000 euros in case of death or total and permanent disability 3,500 Euros for treatment costs – Insurance Policy No. 204509454 Allianz Portugal.
NOTE: Guest can only be insured if they are under 75 years of age.